Business area
Vision 365 for IT
Take in internal requests, keep access and organisational data consistent, and administer the platform the other departments work in — from one place.
What your team can manage with Vision 365
A connected set of capabilities for internal support and platform administration.
Take in internal requests
Register incidents and requests from the other departments in one queue.
Follow them to resolution
Give every request an owner, a status and a documented outcome.
Keep access consistent
Work with the same roles and organisational structure the company uses.
Administer the platform
Configure the modules and workflows the departments work in.
Support the document registry
Keep internal documents and their access rules in order.
Reduce parallel tools
Handle support in the platform instead of a separate application.
Solutions used by IT
IT brings together capabilities from several Vision 365 solutions rather than operating as a separate application.
Intranet & Team Collaboration
Organisation chart, internal documents and the personal dashboards users see.
Project & Service Management
Activities and cases for work that goes beyond a single request.
Asset & Maintenance Management
Equipment records and planned interventions on technical assets.
Modules used by IT
The concrete Vision 365 modules behind the activities above, grouped by the solution they belong to.
IT & Support
TicketingRegistration, assignment and tracking of internal requests and incidents.
Intranet & Team Collaboration
Organisation ChartRoles and reporting lines used for access and routing.
Documents Managements and RegistrationRegistration and retrieval of internal documents.
My DashboardWhat each user sees when they log in.
Project & Service Management
Activity and Cases ManagementWork that goes beyond a single request.
Asset & Maintenance Management
InventoryEquipment records and movements.
How IT connects with the rest of the business
One platform. Every step. No handoffs.
Common workflows
Typical connected processes supported by the IT business area.
Request to ticket
Register an incoming request and give it an owner.
Ticket to resolution
Follow the request through to a documented outcome.
Request to configuration
Turn a recurring need into a change in how a module works.
Onboarding to access
Give a new employee the roles and access their work requires.
See Vision 365 applied to your internal support
Explore how requests, access and platform administration can work together in one place.